Policies

Cancellation & No-Show Policy
We kindly ask for at least 24 hours’ notice to cancel or reschedule an appointment. Missed appointments without any prior notice (“no-shows”) will be subject to a 100% service charge, as this time is reserved exclusively for you. We completely understand that illness or medical emergencies or sick child issues can arise unexpectedly—please contact us as soon as possible in those situations, and we’ll gladly accommodate you.       

Late Arrivals
Each appointment is carefully scheduled to allow the proper time and attention your service deserves. Please note that late arrivals may reduce the duration of your treatment, as we must stay on schedule for all clients. Treatments will be performed only for the remaining time and billed at the full service rate.

If, however, we are running behind, you will always receive your full service time or be offered the option to reschedule.

No Treatment Modifications on the Day of Service
Our treatment rooms are scheduled by time, and each provider carefully plans their day based on the services booked. For this reason, adjustments to your scheduled treatment cannot typically be made on the day of your appointment.

Enhancements such as peels or other add-ons may be recommended or accommodated when possible, depending on your provider’s schedule and available time.

Returns & Exchanges
All service packages are final sale and may not be refunded or modified.

All product purchases are final sale. In the rare event of a suspected allergic reaction, we kindly request the opportunity to examine your skin. If the reaction is confirmed, an exchange will be granted.

If a mechanical malfunction, packaging issue, or product spoilage occurs within 30 days of purchase, we are happy to provide a replacement.