Policies & Client Information

Our goal is to provide thoughtful, results-driven care in a professional and respectful environment. The following policies help ensure consistency, fairness, and availability for all clients.


Appointments & Cancellations


Appointment times are reserved exclusively for each client.

Founder-Level Appointments
Appointments reserved with the Founder require a minimum of 48 hours’ notice for cancellation or rescheduling. Changes made within 48 hours will result in a full service charge.

Clinical Care Team Appointments
Appointments with our Clinical Care Team require 24 hours’ notice. Late cancellations or missed appointments are charged in full.

Late arrivals may result in a shortened service or need to reschedule and may still be subject to the full service fee.

A valid card on file is required to reserve appointments. By booking, you authorize charges in accordance with these policies.


Membership Policies


Memberships are structured as 12-month commitments that provide preferred pricing, monthly services, and exclusive benefits.

  • Memberships require a 12-month commitment
  • Monthly services do not roll over
  • Payments are non-refundable and non-transferable
  • Early cancellation is not permitted
  • Memberships renew automatically unless canceled 30 days prior to renewal
  • One 30-day medical hold is permitted per year
  • Remaining balance becomes due if payments stop before the term is complete

Membership benefits are extended in good faith and require full-term participation.


Retail & Package Purchases


All retail and package purchases are final sale.

Packages
Packages and prepaid services are non-refundable, non-transferable, and cannot be modified once purchased.

Retail Products
All retail purchases are final sale. If a true allergic reaction occurs, the clinic must be notified within 48 hours of first use so the skin can be evaluated. If confirmed, an exchange may be issued at the clinic’s discretion.

Defective pumps or packaging must be reported within 7 days of purchase for replacement. Products reported after this timeframe or significantly used cannot be replaced.


Traveling PMU Artist Policy — Elizabeth


Elizabeth is in clinic once per month for scheduled permanent makeup procedures and touch-ups. Because appointments are coordinated around travel dates, advance planning and full commitment when booking are required.

A 50% deposit is required to reserve all PMU appointments. Deposits are transferable one time only with a minimum of 5 days’ notice. Changes made within 5 days, missed appointments, or same-day cancellations will result in forfeiture of the deposit. No-shows are charged in full.

Elizabeth’s schedule is tightly structured. Clients arriving more than 15 minutes late will forfeit the appointment and deposit and will need to rebook with a new deposit.

Touch-ups are typically scheduled approximately 6 weeks after the initial procedure and are coordinated with her next monthly visit. Advance booking is recommended.

To maintain a focused treatment environment and stay on schedule, no guests are permitted during PMU appointments.

Appointments with our Traveling PMU Artist are limited and often booked in advance. We appreciate your understanding and commitment to this scheduling structure.


Treatment Results


Skin responses vary and multiple treatments may be required to achieve desired outcomes. No specific results can be guaranteed. Consistent home care and adherence to professional recommendations are essential to progress.


Photography & Documentation


To ensure accurate treatment planning and track progress over time, clinical photographs may be taken before or after services.

These images are used for documentation, progress tracking, and internal education.
Photos remain confidential and will never be used for marketing, social media, or public display without separate written consent.


Privacy


The Skin Clinique respects client privacy. Personal and medical information is used only for treatment planning, communication, scheduling, and business operations.

We do not sell or share client information for marketing purposes. Information may be shared only when necessary to operate the business (such as booking software or payment processing), when required by law, in the event of a medical emergency, or with written client authorization.

All reasonable steps are taken to safeguard client records and communications.


Right to Refuse Service


The Skin Clinique reserves the right to refuse or discontinue services at any time if treatment is deemed unsafe, inappropriate, or not in the best interest of the client or practitioner.


Agreement


By booking an appointment or receiving services at The Skin Clinique, you acknowledge that you have read, understand, and agree to these policies.